April 19, 2024


pleasant trip on vacation

How eZee is Enhancing the Hotel Guest Journey with AWS


The hospitality field has noticed a variety of transformations more than the a long time. From tracking reservations on excel sheets to adopting assets administration programs (PMS), the marketplace has arrive a long way.

In the midst of this technological evolution, the emergence of the “cloud” has been the most pivotal factor.

It wouldn’t be incorrect to say that the cloud has re-molded the construction of the hospitality business. The domain which was when fully below the handle of substantial, branded lodge chains has now turn out to be a reasonable engage in arena for lodging businesses of all styles and measurements.

But how did the cloud deal with to conquer the hospitality business all over the world? 

The Impact of  Cloud Computing on the Hospitality Marketplace

When I consider of cloud engineering, the 1st factor that arrives to my brain is the capability to get the job done remotely devoid of taking a toll on performance.

What do I imply by that?

There is a soaring need for the potential to manage hotel functions from anywhere at any time. And, it has been satisfied by cloud computing due to the fact it only involves a secure net connection to operate appropriately.  

In addition, cloud-centered hospitality management alternatives give far more rewards revolving about operational performance, value reduction, and information storage. 

  • Operational Performance: Hoteliers can keep up to day on lots of areas of operations these types of as space and booking position, housekeeping and upkeep jobs, and visitor arrivals and departures, permitting the hoteliers to make conclusions based mostly on the hottest intel that is updated in real-time. 
  • Charge Reduction: Cloud-primarily based SaaS remedies only involve an net link. That means, motels do not have to have to invest in individual software program licenses or additional components to benefit from the software program on various devices. Rather, after they invest in the application, they can obtain it by means of URL on any system.
  • Information Storage: Optimized details storage is important thinking of the quantity of attendees and own facts that lodging firms get. Cloud technological know-how makes it possible for these enterprises to retailer details in protected facts facilities instead than regular in-residence servers that are much less secure and need maintenance often.

Now that we have a far better comprehending of the rewards of cloud technologies for accommodation companies, let us search at how eZee’s cloud-based alternatives, run by AWS, effects visitor journey.

How eZee and AWS Alongside one another are Making an Impression

eZee Technosys, a hospitality management remedies subsidiary of Yanolja Cloud, utilizes AWS products and services to offer you a complete suite of end-to-conclusion cloud-primarily based hospitality administration know-how. 

With the help of AWS, eZee has been noticeably lessening its growth cycle and is scaling at a significant fee. Also, eZee is encouraging its buyers retain abreast with the modifying traveler tastes to offer visitors with a fantastic working experience.

Maximizing the Visitor Journey

Traveler preferences are generally modifying. What they were being searching for past calendar year might not be what they are trying to get this calendar year. 

To accommodate these fluid traveler expectations and provide an extraordinary guest practical experience,  eZee offers an agile and reputable set of options ranging from property administration systems to contactless cell apps that can be integrated to aid the guest journey from pre-reserving to re-scheduling.

Pre-Scheduling and Scheduling

No matter if it’s checking out hotel internet websites to just take a digital tour of the rooms, researching charges on various on the web distribution channels, or merely going via all the buzz on social media, the guest journey begins even in advance of the visitor would make a reservation.

eZee’s channel management system is a wonderful alternative to increase the pre-scheduling and reserving period of the visitor journey.  It feeds obtainable inventory and rates to numerous on the net distribution channels for travelers to access when investigating and reserving lodging solutions. 

On top of that, eZee’s website builder creates a pleasurable person interface for guests browsing the hotel’s internet site. 

Final but not the very least, eZee’s scheduling engine integrates with the PMS to present lodge attendees a outstanding reservation working experience. It permits them to make on the net payments, entry specific presents and promo codes, and gives a group scheduling characteristic.  

Test-in and Keep

The bulk of the guest knowledge takes place in the course of the interval when company are bodily in the resort. Consequently, it is essential for inns to present speedy expert services to arriving attendees and reduce delays in look at-in.

eZee’s PMS permits hoteliers to keep track of and take care of space position as well as housekeeping tasks to make certain that the rooms are absolutely prepared for the guests to use as before long as they arrive. 

On top of that, the intuitive interface of eZee’s PMS, which functions a stay-check out as well as a home-view, lets the frontdesk team to verify-in friends quickly and quickly. In addition, eZee’s PMS can help you save visitor profile facts to support returning friends far more efficiently. 

Yet another aspect that speeds up the look at-in course of action is eZee’s guest portal. As a result of this cell application, visitors can encounter a contactless journey, which involves choosing their place and examining in devoid of waiting in line at the front desk.

During the guests’ continue to be, accommodations need to not only sustain effectiveness in services but also accommodate all the guest’s preferences. 

The guest portal outlined earlier mentioned fulfills both of these facets by automating resort functions and giving an extraordinary contactless experience. For occasion, visitors can reserve a taxi and get area services as a result of the mobile application without getting to contact or pay a visit to reception. 

Look at-out and Post-Remain

It is very important for motels to nail the test-out stage of the visitor journey. Soon after all, this is the very last stage and a single that will be freshest in the guest’s memory. If a hotel fails to present a seamless check-out, specially when attendees are on a stringent timeline, then it is very likely to draw a negative evaluate.

Remember how we stated the effectiveness of eZee’s visitor portal for the check-in procedure? Effectively, the similar applies to the verify-out approach. 

With this contactless resolution, friends can examine-out right from their mobile products, with out waiting around in line by the front desk. 

Now, what about pending fees?

eZee’s PMS correctly manages guest folios as it is integrated with the guest portal. Guests can down load folios in their desired language and forex and make payments directly in the portal.

The guest journey isn’t pretty over nonetheless. 

As soon as visitors examine out, eZee’s PMS instantly generates emails expressing gratitude and requesting feedback on their keep. It provides visitors the chance to talk their minds on the professionals and drawbacks of the lodge knowledge.  

Created Doable by AWS

Backed by Yanolja Cloud, eZee has been in this market for much more than 16 decades now and is an specialist in building reputable and reasonably priced hospitality administration options.  AWS has created it doable for us to provide cloud-primarily based answers to all our shoppers and assist them boost the visitor working experience. With AWS getting the architectural backbone of eZee’s alternatives, we are equipped to supply world-class goods capable of giving uninterrupted provider, storing facts competently, supporting numerous languages, and substantially more. 

Greatly enhance the Visitor Journey at Your Resort

For lodges to continue to be aggressive in this dynamic hospitality marketplace, it is significant to supply a top-quality guest working experience. If you want to discover eZee’s remedies to change the visitor journey at your resort, allow us know at gross [email protected] and we will assist you appropriate away. Our career is to aid you opt for the ideal process to in good shape your unique demands.

All-in-one hotel management solution


Supply url