May 18, 2024


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ReviewPro’s Global Hotel Review Benchmark Report


Leaders in visitor practical experience management release very first in quarterly report collection concentrating on world wide hotel critiques.

Globak Hotel Review Benchmark Report

Barcelona, 25 May 2022: ReviewPro, a Shiji Group manufacturer, publishes the very first of a sequence of quarterly info reports for hoteliers wishing to keep in advance of on line track record and critique traits. The complete report addresses all the things linked to present critique metrics together with volume, source, and administration response costs, the two on a world wide and on a regional amount.

The report is a should-browse for hoteliers wishing to recognize the present-day state of assessments and make improvements to their enterprise as vacation opens up again. It is also relevant for hospitality pros seeking to keep up to day with worldwide and regional review tendencies and metrics relevant to evaluate volumes, sources, and visitor sentiment developments.

Some of the highlighted results include things like:

  • Review quantity: world review volume amplified by 46.5% in Q1 2022 over Q1 2021
  • Guest gratification has fallen by 1.4%, or 1.2 details, considering that the begin of the pandemic.
  • Evaluate current market share: created extra reviews than any other critique supply in Q1 2022.
  • Supply indexes: ratings on are frequently decreased than other sources.
  • There is room for advancement in response premiums and moments, with only 61.2% of respondable assessments acquiring a response and an typical response time of 3.8 days.

“Shiji’s ReviewPro has been offering hoteliers with review facts to assist fully grasp their on the internet popularity and make info-pushed operational and assistance improvements for around a 10 years. In that time considerably has changed, but one point has remained the identical – on the web track record is continue to a benchmark of excellence and a dependable way of figuring out a hotel’s efficiency,” states Michael Kessler, CEO of ReviewPro, a Shiji Team model.

The report includes:

  • Essential conclusions on evaluation quantity, review scores, star segments, overview marketplace share, management response, and additional.
  • World and regional info sets on World Review Index metrics (GRI™), evaluation sources sector share and volume, semantic investigation and groups impacting reputation, management reaction, and far more.
  • Qualified insights: a assortment of authorities and hoteliers give remarks on the state of assessments and how they control opinions.
  • Reputation procedures for international hoteliers.

If you would like to know more about any factor of the report, or how to strengthen your on the web standing as a hotel brand name, lodging company, or vacation spot, please get in contact with our crew.

To down load and read the whole report, simply click right here.

About Shiji’s ReviewPro

ReviewPro, a Shiji Team manufacturer, gives over a decade of expertise and investment decision in innovation to ensure we continue to be the benchmark of the hospitality business. Our cloud-based mostly Guest Practical experience Platform features Resort Reputation, Guest Surveys, Circumstance Administration, and Messaging Automation. Shiji’s ReviewPro owns the business-regular on the net popularity rating, the World wide Review Index™️ (GRI), a propriety algorithm based on critique information gathered from +140 OTAs and review web-sites in +45 languages. With around, 60,000 institutions in +150 nations, Shiji’s ReviewPro delivers the technological innovation, support, and education to empower hoteliers to be much better.

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