The Dylan Hotel at SFO ensures positive guest experiences with SiteMinder | SiteMinder | Case Studies

San Francisco is no stranger to visitors, and The Dylan Lodge at SFO caters to just about every variety. On the edge of the active city, The Dylan maintains a sanctuary of serene, with the home observing company from all walks of life from enterprise tourists, to getaway makers, to even those who demand accommodation through health-related remedies. The 58 home hotel has a range of captivating characteristics, including its proximity to San Francisco Global Airport and transport backlinks into the metropolis, tour choices, and its means to provide a contemporary, at ease area for a variety of friends.

The Dylan Lodge has been a SiteMinder consumer given that 2016 and has expert a variety of rewards from the numerous capabilities available. SiteMinder’s internet site builder has experienced a important impact on the business enterprise. Proprietor, Christina Ongerth, stories that the rationale she chose to use this characteristic is since it is “a internet site builder that is precisely for lodges and is effortless to use and regulate.” She continues

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“Along with the booking engine integration I elevated my direct internet site bookings by 20%.”

The scheduling motor is created to guarantee that the direct reserving process is brief and quick, raising occupancy fees and guaranteeing that you are getting the most earnings attainable, by slicing out on line journey agent commission costs.

Not only is it vital for the booking approach to be swift and uncomplicated for attendees, but the experience requirements to match, if not exceed, the anticipations of vacationers to assure a constructive working experience. Christina tells us what a optimistic visitor working experience signifies to The Dylan Hotel at SFO:

“A helpful, educational experience.”

She explains that this is shipped by means of good team training and robust communication expertise. Christina holds the perspective that productive interaction at her property is exhibited in the kind of booking confirmations, messaging, and verbal interaction with attendees, the two pre-arrival and throughout the guest remain.

There are numerous situations that could hinder a traveler’s keep. A person of these is overbookings. If a guest has traveled a long way, only to come across there is no area for them at their booked desired destination, this could cause distress and potentially guide to a damaging critique. SiteMinder seeks to avoid situations these kinds of as these developing by the use of specialised features. Two-way authentic time connections to OTAs minimizes overbooking possible, by blocking off booked rooms and updating amount alterations promptly. SiteMinder provides “A responsible link amongst our PMS and OTAs” to The Dylan Resort at SFO.

“SiteMinder is so trusted and speedy I am in a position to make previous moment changes. Ultimately expanding my occupancy and avoiding overselling.”

This makes it possible for Christina to operate her hotel devoid of issue about these types of issues, and allows her to target notice on other areas of her business. She confirms that SiteMinder has lowered human error at her residence.

Thank you Christina, and SiteMinder appears forward to continuing to get the job done with you and The Dylan Resort at SFO!