The RuMa Resort and Residences is situated in Kuala Lumpur, Malaysia, just techniques absent from crucial attractions this kind of as the Petronas Twin Towers.
The RuMa is a various award-successful house that prides by itself on featuring friends a home-like sanctuary absent from the hustle and bustle of the downtown city ecosystem.
All friends will locate some thing they enjoy with 11 area-sorts to select from, dining rooms that rejoice nearby flavour, bars that cater for any flavor, and an full ground dedicated to wellness. There’s even a barber, health and fitness center, and infinity pool!
Every thing begins with a fantastic guest encounter
Ms. Annie Hong, Earnings and Reservations Manager, explained the visitor expertise from start to finish has been a precedence because the lodge opened its doorways in 2018.
“Great guest working experience commences from the minute the guest checks-in and doesn’t finish till the visitor checks-out. It is a superior aim for us to make sure any worries or issues company have are becoming addressed in the most efficient way, via just about every section of their remain.”
Component of the obstacle at a resort is possessing the time and overall flexibility to put as a lot notice on friends as they have to have. This is why know-how is these a wonderful enabler for the world’s major resort brand names, which include The RuMa.
Much required simplicity and efficiency attained from SiteMinder’s platform
For the earlier five decades, The RuMa has been taking gain of SiteMinder’s channel supervisor and PMS integration functions to easy out its distribution method.
With preceding encounter utilizing SiteMinder’s attributes, Annie realized it was the ideal remedy to spend in.
“The last decade has seen drastic modify in the hospitality small business model. With the immediate development of on-line vacation agents and bedbanks, the channel supervisor solutions from SiteMinder gives us with a one particular-halt option to combine all unique online scheduling platforms for everyday job execution,” she explained.
“SiteMinder has also enhanced their methods by delivering enterprise analytic resources. It is secure in conditions of integration and the troubleshooting from the support staff is successful as well.”
Knowing that hoteliers are experiencing new challenges each and every calendar year, SiteMinder usually strives to strengthen its features and introduce new items – so properties can continue making the most of effects like The RuMa has seen…
Critical time saved every single day employing SiteMinder
While employing a platform like SiteMinder may perhaps come to feel much better, it’s normally critical to fully grasp the bottom line impact for a lodge. For Annie and the team, time is funds and the price savings have been quite a few.
“By signing up the channel manager answer with SiteMinder, we have saved at minimum 2-4 hrs every day by decreasing handbook execution on pricing approach,” she stated.
“It works effectively and successfully, and when market need fluctuates we are capable to improve our pricing strategy in a well timed manner, to optimise the business enterprise possibility.”
With personnel possessing additional time each individual day, it’s no speculate that company come to feel so cared for at The RuMa. Having said that, Annie mentioned there’s an additional crucial explanation the lodge has caught with SiteMinder from working day one particular.
“SiteMinder is user friendly and the firm retains enhancing the process by introducing a lot more capabilities that will help hoteliers to make up self-confidence in handling the on the net booking platform,” she said.
Thank you Annie and preserve up the fantastic work at The RuMa Hotel and Residences!
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