Positioned in a historic developing in the coronary heart of Gràcia, a person of the busiest districts in Barcelona, Via Augusta withstood the pandemic by applying efficient health and security protocols and guaranteeing a dependable top quality assistance for their attendees.
Offering a devoted, approachable, and reliable expertise has usually been the major precedence for this hotel. By means of Augusta has relied on the very same crew for years—helping travelers to truly feel as although they are in a dwelling away from home, as they locate the exact acquainted friendly faces each time they return to the town.
“Our mission is to cater to our guests’ wants. To attain that, we have to try so that our crew has all the tools and strength they need to have in order to provide the most effective attainable service. It is as quick and complex as it appears.” Miguel Alba Castelló, Resort Supervisor, clarifies.
Thanks to the seamless integration among SiteMinder and Beonprice, the house has been able to accomplish exactly that, even though enhancing each aspect of their lodge administration tactic. Beonprice has turn into particularly essential in optimizing their revenue management program, boosting direct bookings, and helping them conserve valuable time that they now make investments in nurturing guest relationships.
Placing convenience, protection, and performance first
Being equipped to count on the proper instruments is essential for any lodging company, particularly in a travel location as well-liked as Barcelona. The crew at Via Augusta experienced worked with other alternatives right before, but switching to BeOnPrice has saved a sizeable amount of time in conditions of hotel and revenue administration.
“We applied to have two various platforms and now we can deal with almost everything from one location. We just have to verify the improvements we want to make.”
Making use of this RMS and SiteMinder’s attributes has authorized Via Augusta to protect two simple demands that past platforms didn’t fulfill: finding greater selling price suggestions and getting capable to quickly implement them after owning reviewed and accepted the updated charges. As teamwork is also important for the resort, they were being seeking for a answer that was effortless and uncomplicated to use, so that everyone at the home could set up value modifications anytime needed.
Alba also highlights the quality and swiftness of both equally platforms in phrases of aid and the typical knowledge of utilizing their interfaces, which he describes as person-pleasant, simple, and trustworthy. These techniques are secure and guarantee consumer facts privateness for purchasers and the property alike.
“We have not had a solitary issue at any time given that we begun performing with them,” he statements. The integration course of action was an extra additionally. “It was way more quickly than we expected. We found fairly rapidly that a person of the reasons both of those of these companies are succeeding has to do with their way of approaching connectivity. There was generally at minimum 1 specialist from each system ready to support us and the two occasions we have experienced to make contact with their teams to verify on some connections, they acquired every thing sorted out for us in just a number of hrs.”
The importance of boosting direct bookings
Having the most out of each keep to enhance profitability is important for any home. Direct bookings are a wonderful way of lessening dependency on 3rd-celebration distribution channels and preserving commissions less than handle. They also allow hotels to possess visitor interactions, which are crucial in crafting successful revenue administration approaches. Despite Barcelona’s vast hotel providing and the present-day struggles of the travel market, Via Augusta’s success communicate for by themselves:
‘‘It’s really hard to give a established amount for how considerably direct bookings have greater in these kinds of a complex time period, but I can validate we have noticed a 20% expansion in the earlier pair of a long time all through the months and months when the lodge has been open up.”
Alba has crystal clear assistance for these scheduling to employ this technological know-how in their properties: “We have to consider benefit of any resource that can assistance us streamline our every day responsibilities and operate our corporations in the most successful way. Electronic remedies like BeOnPrice or SiteMinder have tested to be great to take care of our inventory and setting our expenses. They’re absolutely a ought to-have for us!”
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