Hamak Hotels and SiteMinder – Case Study

Magenet Magenet


Hamak Hotels is an award winning running administration enterprise for distinctive resorts in Mexico and Latin The usa.

For more than 20 many years Hamak Motels has challenged standard luxurious by means of relaxed hospitality, and also managed the to start with inns in Mexico to reach rates above $500 USD.

Earnings Manager Amanda Hernández is on hand at all times to regulate important functions across the portfolio.

“In 2022, we will open up more than 10 properties, and in 2023 we will be present in 5 countries and 20 locations,” she explained. “That’s why it’s so significant to have an effective platform like SiteMinder, so we can utilize all the techniques in accordance to every single home.”

With seven qualities at this time on the books, Hamak works on creating certainly exclusive qualities that make sure you all 5 senses of visitors, imploring them to return yet again and all over again.

SiteMinder addresses fee administration and time issues

With 7 properties to oversee, the everyday living of a income manager can get incredibly complicated and also considerably time is normally dropped to organising rate structures. This was the case for Amanda but she stated SiteMinder’s platform promptly helped her triumph over these troubles.

“As I cope with distinct PMS’ with distinct price structures, SiteMinder aided me hook up all of them, and make and approve our fee constructions more quickly,” she stated.

“Now, if I want to implement a restriction for a precise working day, it normally takes me no extra than a minute and will save me a good deal of time with no interruptions.”

Of program, a tech remedy is only as great as the aid guiding the solution. Amanda insists this is a single of the main rewards of a system like SiteMinder.

“I’ve been lucky plenty of to generally use SiteMinder. The crew is generally very beneficial, driving me to the suitable alternative. They instruct me and I apply what I understand,” she claimed.

“They’re also incredibly handy every time I want to hook up a new house to the PMS.”

SiteMinder’s new platform opens up even a lot more alternatives

With SiteMinder’s new platform building it possible to manage whole resort organizations from a single central place, Amanda is thrilled by the alternatives it unlocks.

“It will be far more efficient, with significantly less time taken to link with other channels and methods,” she said. “A one, welcoming navigation is the finest aspect to have!”

For peers within just the industry, Amanda had encouragement for any person contemplating the SiteMinder platform.

“Do not overthink. SiteMinder is the best and very best way to join with any channel.”

Thank you Amanda and hold up the wonderful get the job done Hamak Motels!



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